Change-of-mind returns

For eligible online purchases, you have 15 calendar days from receiving the goods to tell us that you wish to cancel and return them. This extends the usual statutory 14-day notification period by one day.

Send an email to shop@sehercollections.com identifying your order and the items being returned. A clear cancellation statement is sufficient, you do not have to give a reason for us to process your refund in this period.

After notifying us, return the goods without undue delay and within a further 14 calendar days.

Arranging the return

Please contact us to arrange a drop-off at:

Jordan Gatt trading as SEHER
200, DARGAL, FL 6
Triq Sir Luigi Preziosi
San Pawl il-Bahar SPB 2719
Malta

For change-of-mind returns, you arrange and pay for returning the goods; we do not provide a collection service. You may also send them to this address using a suitable postal or courier service at your expense. Please retain proof of posting if you do so. Arranging a drop-off does not extend or restrict your statutory cancellation deadline.

Condition of returned goods

You may inspect an item as reasonably necessary to establish its nature, characteristics and functioning. Handling beyond what is necessary may result in a deduction reflecting an actual reduction in value; it does not automatically extinguish a statutory withdrawal right.

Please return the item securely with its supplied components and, where possible, the original box. Missing original packaging alone does not automatically invalidate a statutory return.

Sale items retain their statutory rights. Earrings supplied in an ordinary jewellery box are not automatically excluded on hygiene grounds. Please inspect earrings without wearing them.

Personalised goods

Photo pendants made using your uploaded image are clearly personalised and are excluded from change-of-mind cancellation rights where the statutory exception applies. If you need to amend or cancel a personalised order, contact us immediately; we will help where production arrangements allow, but cannot promise cancellation.

This exception does not affect your rights if a personalised item is faulty, incorrectly made or not as described. Choosing a message card does not by itself make otherwise standard jewellery non-returnable.

Refunds

For a valid withdrawal, we refund within 14 days of receiving your cancellation notice. We may withhold the refund until the goods are received or you provide evidence of return, whichever occurs first.

For cancellation of a whole order, the refund includes the standard outward delivery charge paid. Any supplement for a more expensive delivery method need not be refunded. For a partial return, delivery charges are assessed according to the circumstances and applicable law; we do not retrospectively impose a free-delivery charge solely because you exercise your statutory rights.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. The item refund reflects the amount actually paid after applicable discounts. We will explain any lawful deduction.

Exchanges within 30 days

In addition to cancellation rights, we offer exchanges of eligible standard items returned within 30 calendar days of receipt. Under this voluntary exchange policy, items must be unworn, undamaged and returned with their original box and supplied components.

Contact us before bringing the item so we can check replacement availability. Any price difference will be agreed with you. Personalised photo pendants are excluded from this voluntary change-of-mind exchange offer.

This additional exchange policy does not replace a refund you are legally entitled to receive.

Optional cancellation form

To: Jordan Gatt trading as SEHER, at the business address above; shop@sehercollections.com.

I/We give notice that I/we wish to withdraw from the purchase of:

• Item(s):
• Order number:
• Date ordered:
• Date received:
• Customer name:
• Customer address:
• Date of notice:
• Signature, if submitted on paper: